Privacy Policy

JEWELLAE LIMITED operates Clarify and is responsible for the personal data described in this policy.

We are incorporated in Hong Kong under Company No. 76839734. Privacy questions and data requests can be sent to privacy@clarifyhk.com.

Birth and profile details. The date, time, place, and profile details you choose to enter so Clarify can calculate and generate your Reading, Life Book, and Blueprint.

Generated content. Chart data, identity portrait selection, report text, and report files connected to your profile.

Account information. Your email address and sign-in records when you choose to save, recover access, receive a PDF, or contact support. If you use Google sign-in, we receive your email address and a stable Google account identifier—not your Google password.

Purchase and support records. Payment status, order identifiers, refund status, and messages you send us. Stripe processes your card details directly.

We use your information to calculate and deliver the experience you request, keep saved reports connected to your verified account, send sign-in codes and requested PDFs, process paid Blueprint access and refunds, answer support requests, and protect the service from misuse.

Optional product emails require a separate choice. You can unsubscribe from them at any time without losing access to saved or purchased reports.

Your identity portrait, Free Reading, and first complete Life Book can be generated and read online without an email address or account. If you leave without saving, we may not be able to recover that temporary result for you.

If you choose to save, sign in, or buy a Blueprint, your verified email connects the profile and reports to your account so you can return across devices and receive PDF delivery.

We share only what is needed with service providers that help us run Clarify, such as hosting, email delivery, authentication, customer support, and payment processing. They process information for those services under their own contractual and legal obligations.

Stripe receives card information directly. Google receives information when you choose Google sign-in. We may also disclose information when required by law or to protect users, Clarify, or the public.

We do not sell personal data, and we do not share it with advertisers for cross-context behavioural advertising.

Temporary unsaved analysis records are scheduled for automatic deletion after 24 hours. Saved birth details and generated reports remain connected to the profile until you delete that profile, close the relevant account, or we must retain limited records for legal, security, or operational reasons.

Deleting a profile removes the birth details, chart data, and reports connected to it. It does not automatically request or issue a refund. Transaction records may be retained when required for tax, accounting, fraud prevention, dispute, or legal obligations.

Clarify uses reasonable technical and organisational safeguards designed to protect personal data. No online service can promise absolute security, so please use a secure email account and do not share sign-in codes.

We operate from Hong Kong and may use service providers in other countries. Where required, we use appropriate safeguards for international transfers.

Clarify uses essential browser storage to keep you signed in, preserve the report state on your device, and maintain security. We do not use third-party advertising cookies.

You can delete an individual profile from You. You may also ask us to access, correct, delete, or provide a copy of personal data we hold about you. We may need to verify your identity before completing a request.

Depending on where you live and which law applies, you may have additional rights, including restricting or objecting to processing, data portability, withdrawing consent, opting out of sale or sharing, or complaining to a data protection authority. Exercising a privacy right will not result in discriminatory treatment.

Send a request to privacy@clarifyhk.com. We will respond within the timeframe required by applicable law.

Clarify is intended for adults aged 18 and over. We do not knowingly collect personal data from children.

We may update this policy as the product or legal requirements change. We will update the effective date and provide additional notice when a material change requires it.

Privacy: privacy@clarifyhk.com
Support: support@clarifyhk.com